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Questions? Call Us: +31 20 2611 746

Frequently asked questions

 

How can The ShoeCare-Shop offer products for such good prices?

We are a Dutch-based company that operates in whole Europe since we buy our products directly from the producers and distribute large quantities, we can offer you the best prices.

How much are the shipping costs?

Zone 1

 Country  Tier 1  Tier 2  Tier 3  Days
Germany (DHL)

€0 - €75

€6.95

€75 - €150

€3.95

€150+

FREE SHIPPING

Aprox.
2-3 days

 Germany (FedEx)

€0 - €75

€7.95

€75 - €150

€4.95

€150+

FREE SHIPPING

Aprox.
2-3 days

 Belgium (DHL)

€0 - €75

€6.95

€75 - €200

€3.95

€200+

FREE SHIPPING

Aprox.
2-3 days

 Belgium, Luxembourg (FedEx)

€0 - €75

€7.95

€75 - €200

€4.95

€200+

FREE SHIPPING

Aprox.
2-3 days

 Austria, Denmark, Spain, Finland, France, United Kingdom,  Greece, Ireland, Italy, Portugal, Sweden (FedEx)

€0 - €75

€7.95

€75 - €200

€4.95

€200+

FREE SHIPPING

Aprox.
2-3 days

 

Zone 2

 Country  Shipping Fee  Days
 Cyprus, Czech Republic, Hungary, Lithuania, Norway, Poland, Romania, Slovenia,  Slovakia (TNT)

 

 €22.50

 

Aprox.
5-7 days

Czech Republic (DHL)

€18.00

Aprox.
5-7 days

 Switzerland (FedEx or TNT)

TNT €22.50

FedEX €26.50

4-5 days

3-4 days

 Bulgaria (TNT)

€20.50

 Aprox.
5-7 days

 Malta (TNT)

€21.50

Aprox.
5-7 days 

 Estonia, Croatia (TNT)

€24.50

Aprox.
5-7 days 

 Ukraine (TNT)

€27.50

Aprox.
5-7 days 

We ship your order from the Netherlands to your country at the rate as mentioned in the table. For orders shipped to the UK click here. For orders outside the EU click here.

What is the delivery time for my order?

Normally you should receive your order within 4 to 6 working days, but a better indication you will find in the table above.

Is it possible to order from outside the EU?

It is possible to place an order from outside the EU, please contact us at support@distinctly-different.com to check the shipping rate to your country.

Why is my Creditcard or Debit card payment handled by a payment server?

We process your payment through an external payment server to ensure the safety of your details.

The shoe sizes in your shop are based on EURO sizes, what sizing chart do you use?

We use the following sizing chart for converting our EURO sizes to UK sizes.
Sizing table

What is the procedure if I want to return my order?

If you want to return an order, please make sure to return the goods within 45 days. To get the details on how you can return your order please contact us via support@distinctly-different.com. You will then receive instructions for the return. Please note we do not refund the costs made returning your order, but when you want to change an item for something else or a different size we will send you that product for free. In case of a refund, you can return your order to us within the 45 day return period and we will refund your entire purchase including original shipping fee to your account within a 14 day period. Please note that we do not refund any costs for returning the goods to us.
If you bought cedar shoe trees and you are under the impression they are too small or too large, we advise you to try adjusting the nose part of the trees by turning the screw in the middle hole of the nose part tighter or looser. This will enable you to set the tension of the trees.

Which payment methods do you offer?

Please check our payment methods.

I subscribed to your newsletter, how can I unsubscribe?

If you want to unsubscribe to our newsletter, please send an email to support@distinctly-different.com with the subject 'Unsubscribe newsletter'.

Does The ShoeCare-Shop also sell business to business?

Yes, we sell business to business and can offer our business clients even better prices. If you are interested, please contact us at support@distinctly-different.com.