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Distinctly Different Privacy Policy


About our privacy policy

At Distinctly Different we care about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have about you and your use of our services. We never make your data available for commercial purposes to third parties. This privacy policy applies to the use of the website and the services provided by it Distinctly Different. The starting date for the validity of these conditions is 30/04/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data is collected by us, what this data is used for and with whom and under which conditions it may be shared with third parties. We also explain to you in what way we store your data and how we protect your data against misuse and what rights you have with regarding to the personal data you provide us.

If you have any questions about our privacy policy, please contact us, you find the contact details at the end of our privacy policy. About the data processing

Below you can read how we process your data, where we save it and which security techniques we use and for whom the data are transparent.

Webshop software
Magento


Our webshop is developed with software from Magento. Personal data that you provide for our benefit services made available to us are shared with this party. Magento has access to your data to provide us (technical) support, they will never use your data for any other purpose. Magento is obliged, on the basis of the agreement that we have entered into with them, to take suitable security measures. Magento uses cookies to provide technical information collect with regards to your use of the software, no personal data is collected and / or saved.

E-mail and mailing lists
MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for their own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'Unsubscribe' link. If you click this link you will no longer receive our newsletter. Your personal data will be stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear if e-mails are opened and read. MailChimp reserves the right to use your data for it to further improve their services and to share information with third parties in this context.

Payment processors

MultiSafepay

To handle the payments in our webshop, we use the payment platform MultiSafepay. MultiSafepay processes your name, address and residence details and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to submit your data to further improve their service and, in connection with this, (anonymised) data with to share third parties. All the above mentioned safeguards regarding the protection of your personal data are also applicable to the parts of MultiSafepay's services for which they engage third parties. MultiSafepay does not store your data for longer than is permitted under the legal terms.

Reviews
Feedback Company

We collect reviews through the Feedback Company platform. When placing an order with us you are automatically invited by email to review our services and products. Your personal information entered while placing your order is automatically connected to your review so we know which review is left by you. Feedback Company publishes your name and residence also on your own website. In some cases, Feedback Company may contact you to an explanation of your review. In case we invite you to leave a review we share your name and e-mail address and information regarding your order with Feedback Company. They use it data only for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the provision of services, for this purpose we have given permission to Feedback Company. All the above mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties.

Shipping and logistics
PostNL

If you place an order with us, it is our job to have your package delivered to you. We use PostNL services for carrying out the deliveries. It is therefore necessary that we give your name, address and share your residence details with PostNL. PostNL uses this information only for the purpose of carrying out the delivery. In the event that PostNL engages subcontractors, PostNL will also provide your data to these parties available.

DHL

If you place an order with us, it is our job to have your package delivered to you. We use the DHL services to carry out the deliveries. It is therefore necessary that we give your name, address and to share residence details with DHL. DHL uses this data only for the purpose of carrying out the delivery. In the event that DHL engages subcontractors, DHL will also provide your data to these parties decision.

FedEx

If you place an order with us, it is our job to have your package delivered to you. We make use of FedEx services to carry out the deliveries. It is therefore necessary for us share your name, address, and placeholder details with FedEx. FedEx only uses this information for the execution of the delivery. In case FedEx engages subcontractors, it states FedEx your data also available to these parties.


External sales channels
Bol.com

We sell (a part of) our articles through the Bol.com platform. If you place an order via this platform then Bol.com will share your order and personal details with us. We use this information to complete your order to trade. We deal confidentially with your data and have appropriate technical and organizational measures taken to protect your data against loss and unauthorized use.

Marktplaats.nl

We sell some of our articles online via the platform Marktplaats.nl. If you order through this platform then Marktplaats.nl will share your order and personal details with us. We use this information to process your order. We process your data confidentially and have appropriate technical and organizational measures taken to protect your data against loss and unauthorized use.

Purpose of data processing
General purpose of the processing


We only use your data for the benefit of our services. That is, the goal of the processing is always directly related to the assignment you provide. We do not use your information for (focused) marketing. If you share information with us and we use this data to - other than at your request - to contact you at a later time, we ask you for explicit permission. Your data will be not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data collected automatically by our website is processed with the purpose of improving our services. This information (for example your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigations

In some cases, Distinctly Different can be forced by law to share your data in connection with a government tax or criminal investigation. In such a case we are forced to share your information, but we will, within the possibilities that the law offers us oppose this.


Retention periods

We keep your information as long as you are our client. This means that we keep your client profile until you state that you no longer wish to use our services. If you wish to be no longer a client please let us know by email or phone. On the basis of applicable administrative obligations we submit invoices with your personal data, we will keep this information for as long as the applicable term is in effect.


Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regards to personal data processed by or on behalf of us. We explain below which rights and how you can invoke these rights. In principle, in order to prevent misuse, we will only send your personal information to email adresses know to be yours. In case you want the data to be sent to another e-mail address or, for example, by mail we will ask you to identify yourself. All copies of your date we can send in a format you can open on your computer. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we use your personal data in a wrong way.

Rectification right

You always have the right to have your personal information that we collected adjusted. You can submit a request to that effect to our contact person privacy issues. You will receive a response to your request within 30 days. If your request is granted, we will send you an email to confirm that the details have been changed at the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the use of the data that we processed or have related to you in person. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you an email confirmation to your known e-mail address confirming that the data is no longer being used.

Cookies
Google Analytics

Throughout our website, cookies used by Google as part of their "Analytics" service. We use this service to track and get reports on how visitors use our website. This one processor may be required to provide access to this data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can use this information to interpret coherence with other datasets and thus monitor your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google related services.

Contact details:

Distinctly Different

Tolstraat 186hs

1074VN Amsterdam

Nederland

T 020 2611 746

E info@distinctly-different.com